Chargeback response prompt

What most people type

a customer filed a chargeback saying they never got their order but tracking says delivered. help me respond to the dispute

It works, but the AI has to guess your payment processor/card network, order #, date and amount, items, so the first answer usually needs another round. The version below asks for exactly what a professional would deliver.

Write a chargeback dispute response for a "product not received" claim where tracking shows the order as delivered. The response will be submitted to [payment processor/card network] as evidence.

Facts:
- Order number and date: [order #, date]
- Order total and items: [amount, items]
- Carrier and tracking number: [carrier, tracking #]
- Delivery date, time and address on the tracking record: [delivery details]
- Delivery proof available (signature, photo, GPS, delivered-to-door note): [proof available]
- Shipping address matched the customer's billing address: [yes/no/partial]
- Customer contact history about this order: [emails, messages, or none]
- Reason code and response deadline: [reason code, deadline]

Structure the response the way a dispute analyst would:
1. A brief opening that states the claim and that the order was delivered.
2. An evidence timeline: order placed, shipped, delivered, and any customer contact.
3. How each piece of evidence rebuts the claim.
4. A short, polite closing that asks the reviewer to rule in the merchant's favor.

Use only the facts I supply and don't invent evidence. If I leave any evidence blank, leave it out and don't imply it exists. Keep the tone factual and professional, and keep it concise enough to fit a typical dispute form's text box.

After the response, add a short checklist of the supporting documents to attach, such as the tracking page, delivery photo or signature, order confirmation and customer correspondence. Also tell me which missing facts would most weaken the response.

Replace the [brackets] with your details before you send it: payment processor/card network, order #, date, amount, items, carrier, tracking #, delivery details, proof available, yes/no/partial, emails, messages, or none and a few more.

What a professional chargeback response prompt covers

• Evidence to include such as tracking, delivery confirmation, communications
• Factual professional tone
• Placeholders for order number, dates and carrier
• Payment processor placeholder

Best AI model for this prompt

This is a everyday task: structured, fact-based business writing; needs solid writing but no complex reasoning. You don't need the most expensive model. The cheapest model at each company that handles it well:

Pay-per-use list prices for this prompt and its expected answer (about 550 tokens). On a monthly chat plan, the same choice shows up as more messages before you hit your limit. See today's AI prices.