Angry customer reply prompt

What most people type

customer is furious their order arrived 2 weeks late and the box was crushed. write a reply. we can offer a 20% refund or a replacement

It works, but the AI has to guess your customer name, order number and how to reply or claim, so the first answer usually needs another round. The version below asks for exactly what a professional would deliver.

Write a reply to a furious customer whose order arrived 2 weeks late and in a crushed box. Open with a sincere apology that acknowledges both problems (the delay and the damage) without making excuses or blaming the carrier. Then offer two options and let them choose: a 20% refund or a replacement. Explain simply how to accept: [how to reply or claim, e.g. reply to this email]. Keep the tone calm, empathetic and professional, and don't promise anything beyond these two options. Close with one clear next step and the sign-off [name and company].

Details to fill in: customer name [customer name], order number [order number], timing for the refund or replacement [timeline], and whether they need to send photos of the damage or return the item [return or photo requirements].

Format: a short email with a subject line, under 150 words.

Replace the [brackets] with your details before you send it: how to reply or claim, e.g. reply to this email, name and company, customer name, order number, timeline, return or photo requirements.

Why this version works

• Added apology structure and tone guidance. Angry customers need acknowledgment of both issues before the offer.
• Framed 20% refund or replacement as a choice. Keeps their offer exact and gives the customer control.
• Added placeholders for name, order, timeline, returns. A real reply needs these facts; none were given.
• Set email format and word limit. Keeps the reply short and ready to send.

What a professional angry customer reply prompt covers

• Apology and empathy
• Clear choice of the two options
• Next steps
• Placeholder for name and order number

Best AI model for this prompt

This is a light task: short customer-service email with clear facts; small model handles it reliably. You don't need the most expensive model. The cheapest model at each company that handles it well:

Pay-per-use list prices for this prompt and its expected answer (about 220 tokens). On a monthly chat plan, the same choice shows up as more messages before you hit your limit. See today's AI prices.