Review reply prompt

What most people type

reply to a yelp review that said our food was great but the server was rude

It works, but the AI has to guess your business name, any action taken or offer, optional and contact name or email, so the first answer usually needs another round. The version below asks for exactly what a professional would deliver.

Write a public reply to a Yelp review from [business name]. The reviewer said the food was great but the server was rude.

Thank them for the praise about the food, acknowledge the rude service without making excuses or blaming the server by name, and apologize sincerely. Say we're looking into it or sharing the feedback with the team, but don't promise specific actions, compensation or policies unless I give them: [any action taken or offer, optional]. Invite them back, and give [contact name or email] for follow-up offline.

Tone: warm, professional and calm. Don't be defensive. Don't invent details about the visit. Use [reviewer's first name] if I provide it.

Keep it short, as a typical Yelp owner reply of 3-5 sentences. Give one version.

Replace the [brackets] with your details before you send it: business name, any action taken or offer, optional, contact name or email, reviewer's first name.

What a professional review reply prompt covers

• Thanks for the food praise
• Apology for the service
• No blaming staff publicly
• Invite back or contact
• Short

Best AI model for this prompt

This is a everyday task. You don't need the most expensive model. The cheapest model at each company that handles it well:

Pay-per-use list prices for this prompt and its expected answer (about 400 tokens). On a monthly chat plan, the same choice shows up as more messages before you hit your limit. See today's AI prices.