Review response prompt

What most people type

someone left us a 2 star google review saying our wait time was too long. reply please

It works, but the AI has to guess your what we're doing about wait times, if anything, phone or email and type of business, so the first answer usually needs another round. The version below asks for exactly what a professional would deliver.

Write a public reply to a 2-star Google review that complains our wait time was too long.

Tone: polite, professional and non-defensive. Acknowledge the long wait, apologize briefly, and thank them for the feedback. Don't make excuses or invent reasons for the delay. Don't promise anything I haven't listed here.

Include: [what we're doing about wait times, if anything] and an invitation to contact us at [phone or email] so we can make it right.

Business type: [type of business]. Reviewer's name: [reviewer name]. Sign off as [name and role].

Give one reply, short enough for a Google review response (about 3-5 sentences). Then add one shorter alternative version.

Replace the [brackets] with your details before you send it: what we're doing about wait times, if anything, phone or email, type of business, reviewer name, name and role.

What a professional review response prompt covers

• Thanks and apology
• No defensiveness
• Short
• Invitation to come back or contact
• Placeholder for name

Best AI model for this prompt

This is a everyday task. You don't need the most expensive model. The cheapest model at each company that handles it well:

Pay-per-use list prices for this prompt and its expected answer (about 400 tokens). On a monthly chat plan, the same choice shows up as more messages before you hit your limit. See today's AI prices.